Fast & Simple Returns & Exchanges

To Start a Return

Steps:

1. Email us at orders@joiiawear.com with:

   • Your order number

   • The items you want to return or exchange

   • The reason for the return/exchange

2. In case of an exchange, please mention the items you would like to receive in return. 

3. For defective or damaged products, please include clear photos of the issue in your email so our team can evaluate the problem quickly.

4. We will get back to you within 24-48 hours.  

5. If your inquiry meets our policies, we’ll email you a return label with simple and easy-to-follow instructions.

⚠️ Please read our policy below for more details.

Important Notice: FINAL SALE Non-returnable Items

(Final sale items will be marked with a "FINAL SALE" in the description.)

JOIIA gladly accepts returns and exchanges on most of our products. However, please be aware that items marked as FINAL SALE, including:

• Embroidered or personalized clothing

• Items from our sale section

• Other designated final sale products

are NOT eligible for returns or exchanges.

Additionally, if you paid for delivery fees and choose to return an item, please note that the original shipping charges are non-refundable.

Return Policy

Return Window

Returns are accepted within 30 days of purchase.

After 30 days, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, items must be:

• Unused

• Unworn

• In their original packaging

• With all tags attached

Personalized items and final sale items are not eligible for returns or exchanges.

Items sent back to us without first requesting a return will not be accepted.

⚠️ Important: All tags must still be attached to the product.

Items returned without tags may be subject to an additional fee of $3.99 per item.

How to Return or Exchange an Item

To initiate a return, please email orders@joiiawear.com with your order number and reason for the return.

For exchanges, please indicate your desired item when contacting us.

If your item is defective or damaged, please include photos of the issue in your email.

Once approved, we will provide you with a return label and further instructions.

Please ensure the item is packed securely in its original form with all tags attached.

Fast Exchange Process

For exchanges, once you have dropped off your return package with the carrier, please send us:

• Proof of drop-off

• Or tracking information by email

✅ Once our team confirms the package has been dropped off with the carrier, we will ship your new exchange item(s) right away.

Refunds

Once we receive your return and inspect the item, upon respecting our Eligibility policy above, we will process your refund to your original payment method within 5-7 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@joiiawear.com.

⚠️ If you initially paid for delivery fees and choose to proceed with a return, the initial delivery fee will not be refunded.

Return Shipping Costs

✅ Exchanges are FREE

For returns/refunds, a shipping fee of $8.99 will be deducted from the total refunded amount to cover return shipping costs. 

Defective or Damaged Items

If your item arrives damaged or defective, please contact us:

• Immediately

• Or within 7 days of receiving your order

Please include pictures of the issue in your email.

We will evaluate the issue quickly and do our best to make it right. 

International Returns

International customers are responsible for:

• Return shipping fees

• Any customs duties

Please contact us for further return instructions.

Questions?

For any other questions regarding the return policy, don’t hesitate to reach out to us at:

orders@joiiawear.com